Safeway

Love the layout of the store and the cleanliness. Customer service wise had a terrible experience. The deli worker wasn’t very friendly almost as I was bothering her when asked to place an order. When checking out the cashier lane was open, he proceeds to scan my stuff but with without greeting me and upset because another customer came behind me in his line. She was a very sweet lady and apologized for him to say “ well my line was supposed to be closed “ in a rude way to her. I usually don’t post reviews but it’s sad the way I was treated today as an avid customer of Safeway.

(10/1/23) Zero star. Terrible experience I had shopping this morning at 8am. There was only one check-out counter where I placed my groceries. The cashier at that one counter was talking and talking and talking to the customer over personal stuff such as someone taking medication, blah, blah, blah. I guess they knew each other. This slowed down the check-out process, so I told the cashier "ma'am, you are talking too much it's taking a while...", then I walked towards the other end for the self-checkout counter. I didn't want self-checkout because I injured my right hand, it would be difficult and painful to bag my items. As I was doing this, I was talking to the staff at the self-checkout letting her know that the woman at that only one open counter was talking too much that it was very slow to checkout. The cashier then walked all the way to the end towards me at the self-checkout and said, "Are you talking about me?!!!" I said, "yes", I told her my complaint that she was holding the line. She then said, "I was still working even when talking!!!" I told her no, that it slows down the process (like talking too much and driving at the same time). She then said, "do you want to look at the camera?!!!" I said no, (I'm too busy to be looking at the camera, and not my job to look at it). She then raised her voice further and said "See!!!" as if doubting my complaint. She was coming closer to me and continued to yell and argue, so I told her to stay away. I looked at her name tag, it says her name is JOY. She then said, "go ahead and complain about me!!!" She continued to grumble and yell. By the way, she left her register with customers in line just to come around and yell at me. I asked the other staff at the self-checkout if I could speak to the manager. She said that Joy is one of the managers. What? With that kind of unprofessional attitude, yelling at a customer after complaining about her talking too much at the register and holding up the line, Is Joy a store manager as incompetent as she is? Instead of apologizing, being rational, and considering that she was really holding up the line according to a customer's perspective, she argued with me, the customer. Joy, you need specialized training in professionalism and good customer service. You were yelling at a customer in a store where you are supposed to be the manager where your job is to de-escalate conflict. Instead, you make it worse, you're a disrespectful person representing Safeway with your bad attitude. The store manager, Joy, walking towards me confrontational, to argue and yell at me was uncalled for. It was harassment. (10/8/23) UPDATE: A person named Robbie called me from the store. He said sorry and stated he spoke to Joy that next time it gets busy, that she calls for help. However, this did not address her behavior of going after a customer, walking all the way to the other end of the checkout area just to argue and yell at a customer who complained about her. Joy's confrontational behavior towards a customer like me was inappropriate and considered harassment.

Grand Opening this past Wednesday. The general manager from Waimalu has taken the reigns of this new location. It’s next to Lowe’s and is quite large. I did notice that on the opening everything seemed to be on sale or there was quite a few specials. You already know Safeway and I think it’s great to get a new grocery store for those in the Waikele area.

One star for the bakery not the store itself. I ordered a construction cake at the bakery for my sons 3rd birthday (they were out of the toys on the top which was ok because I can buy and add them myself, so I had them just make the background). They added “happy 3rd birthday Owen” like I requested which they wrote it on a plastic sheet and placed it over the cake vs the actual cake because “it wasn’t smooth”. The cake looked awful and looked nothing like what the background was supposed to. I will never order a cake from here again. Other than the bakery the store itself is great.